Help and support
Start here when you need help.
PureStream is built to work locally without an account. This page gives you the right contact and management path when something needs a human answer.
Contact PureStream
- App, account, or billing help: email support@s6ops.com.
- Accessibility barrier: email accessibility support.
- Privacy or data request: email privacy@s6ops.com.
Please describe what happened, the platform you were using, and any error message you saw. Do not send passwords, payment-card details, authentication tokens, or a full purchase receipt by email.
Managing a subscription
When Plus opens, you will always manage a subscription where you bought it:
- PureStream website: sign in on the account page and use the Stripe customer portal link shown for your subscription.
- Google Play: manage or cancel it in Google Play.
- App Store: manage or cancel it in the App Store.
We cannot cancel a Google Play or App Store subscription on your behalf. Those stores control their own billing. There is nothing to manage today because Plus is not on sale and account access has not opened.
Cancellations, failed payments, and refunds
Cancelling stops the next renewal and leaves Plus active through the paid period. A failed renewal has a grace period of up to seven days while payment is retried. If a retry succeeds, the subscription continues normally. If it does not, Plus ends and the account returns to free. For a refund request or a charge you do not recognise, email billing support; statutory consumer rights are unaffected.
The complete rules are in section 5 of the Terms of Use. Current test-mode plans are listed on the pricing page.
Account deletion
When accounts open, request account deletion by emailing the privacy team. If you have a website subscription, mention it and we will cancel it as part of the deletion request. Deleting an account does not cancel a Google Play or App Store subscription, so cancel it in that store too. Your local podcast library does not require an account.
Privacy and payments
Card details never reach S6. Listening history, podcast subscriptions, downloads, discovery searches, and Smart Segment data are never sent to the payment processor. Read the full payment privacy details.